We want to ensure a smooth and hassle-free billing process for our customers. Below, you'll find important information regarding billing for your purchases:
Payment Methods
We offer a variety of payment methods to accommodate your preferences:
- International credit cards and debit cards
- Credit and debit cards issued in Korea
- PayPal (available for international accounts only) Please note that PayPal accounts registered in Korea cannot be used for payment.
Payment Amount
All product prices on our website are listed in USD (United States Dollar). Please be aware that the actual payment amount may vary due to factors such as the USD exchange rate of your bank and any special offers applicable at the time of purchase.
Additionally, for customs clearance purposes, we are unable to process purchases exceeding USD 300. If your order total exceeds this amount, we kindly request that you place separate orders for your desired items. Please also note that refunds may differ in amount due to currency exchange rate fluctuations over time.
Customs Duties
For international shipments, import duties and customs fees may apply once the package reaches the destination country. Any related fees or charges are the responsibility of the recipient. Please be aware that even for orders eligible for free shipping promotions, customers are responsible for any customs clearance-related charges. Customs policies vary by country, so we strongly advise consulting your local customs office to determine if any duties apply to your imports. Failure to comply with customs regulations can result in high import duties, delayed delivery, or even return of the package. It's essential to be familiar with the customs laws and regulations in your country before placing an order. If needed, please consult your customs office to confirm import permissions and any required licenses or permits.
Order Placement
-
Preparing Shipment: Once your payment is successfully processed, your item(s) will be sent to our warehouse for processing and packing. During this time, the order status will be "Preparing Shipment." Please allow 2-3 business days for us to process and prepare your order for shipment. Please note that changes or cancellations cannot be made to your order during the "Preparing Shipment" status.
-
In Transit: Once your shipment is dispatched, the order status will change to "In Transit." This means your order is on its way to the selected delivery address.
-
Delivered: The "Delivered" status indicates that your order has been successfully delivered to the address you provided. Please keep in mind that delivery may be subject to delays caused by external factors such as customs clearance and import-related inspections.
We hope this information clarifies the billing process for you. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.